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Enquire for details ✆ 07513735700

Contact Us

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Please fill in the 'Request A Call Back' form below and we'll contact you at the requested time.


4 Carloggas Grove,

St Columb Major,

Cornwall, TR9 6RD

Opening times

Monday - Thursday 9am - 5:30pm

Friday 9am - 4pm

Saturday 9am - 1pm

Already a student?

If you’re already a Parallel Coaching student, you can call or email us 24/7:


[email protected]


Can I get more information about a fitness course?

It is great you are looking to start or progress as a FITPRO.

There are several ways you can reach out to us or more information on all of our fitness courses:

- Take a look at all of the course information on our website here:

- You can fill in the "Request a Call Back" form above, and we'll call you back

- You can message us directly on our Facebook page here:

- You can phone us directly on 07513735700


Am I too old to become a Fitness Professional?

There is a common misconception that the fitness industry is a young person's career.

That is simply NOT TRUE

The average age of a trainee fitness professional on our courses is 44. We often have learners in our classes that are in their 50s and 60s.

Although it may have been a while since you learned anything in a classroom, and might be worried about how easy it is to learn as you get older...

Honestly, don't worry we simplify everything and give you structure.

Plus we actually find those that have more life experience are better at organizing their study time, better at committing to personal development, and bring loads of invaluable life skills to their learning.

It's not just about learning... it's also about coaching. Again, those with life experience have even more to offer their clients.

Although you may see age as a barrier, it is actually a benefit :)

Are your qualifications internationally recognised?

All of our Qualifications, Certifications and Diplomas are awarded by Active IQ.

Active IQ are the leading awarding body for the fitness industry.

All of their qualifications are recognised by CIMSPA, insurance providers, gyms, and employers.

Active IQ qualifications are also directly recognised internationally, including UAE, Europe, Australia and Africa.

There are some countries that will recognise your course but may need you to do a small top-up/ bridging course to make sure it aligns with their regulations.

How much support do I get?

This is what we are most renowned for.

We support learners through all of our courses, resources, and qualifications.

It is usually as simple as calling us, emailing us, or messaging.

Most of our fitness courses have access to a Facebook Support group to help hold you accountable and answer your questions too.

We are so proud of how much support our learners get...

that we offer a Happiness Guarantee so you know you are getting the best learning experience possible.

What happens if I fail my assessments?

We don't want to focus on failing assessments, but instead on passing.

However, you cant rest assured that any assessments you do fail can be retaken, rescheduled, or even edited.

We won't charge you for any retakes... or any resubmissions, so we can support you and give you feedback before you attempt again.

This means that you can guarantee a pass on your fitness course with us ... even if it takes a few attempts.

However, it is our dedication to make sure you have the support and resources to pass confidently first time.


Is there a deadline to complete my training?

Most of our Qualifications that are awarded by Active IQ have a two-year deadline for completion.

This is plenty of time considering the average time for completion of all courses is under 3 months.

It also means that you have time to take a mini-break when needed, without any stress or overwhelm.

All we ask is that you keep in contact with us so we can support you to complete in a timely manner :)

What are the Terms and Conditions?

Use the link below to access our Terms and Conditions Page. This highlights all of the terms and conditions for any course or product you buy with Parallel Coaching. If you have any questions please do reach out to us.

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Our #1 priority here at Parallel Coaching is your Happiness.

This means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts.

If you have a problem, we will solve it. Refund it. Give you 121 revision coaching.

Whatever it takes. Just reach out to our customer happiness team: [email protected]

We're here to help. Happiness Guaranteed.

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